1. Goods broken or lost（Request within 7 days）
If your package received is damaged and the goods are short of quantity, please take a photo immediately, and you can check the quantity and the condition of the internal item to decide to receive the package or not. The loss of goods during transport should be claimed against the express company, we will cooperate with you to provide proof of packing list and payment records.
If the packaging is not damaged, but goods are short, please email us within 7 days of receipt of the goods, we will check the warehouse inventory, as well as the packing records, we will refund you if there are mistakes during warehouse work.
2.Defective Products. （Request within 30 days）
We will accept returns for defective product within a month of delivery arrival. All defective products recognized by us can be returned for refund or replacement, we also will be responsible for the reasonable return shipping cost. The customer is liable to confirm with Partnerbeads for a cheap shipping method.The defective products can be refund or replaced as soon your returned products arrives.
3.Non-defective Products.
We do not accept returns of Non-defective products, as well as all returns quest made more than 30 days after receipt. For example, during the sales trial, the product is damaged by customers. After exposed to moisture or water, the product plating fades. Items returned to the store after consumer use. The damage to the goods occurred in transit, but the package was signed without inspection.
If there is other reason for you to return goods please contact us by email to discuss. The customer should be responsible for all shipping costs and all taxes for non-defective products return.
4. I've returned my items,how soon will i receive my refund?
In most cases, we will refund your money within 48 hours after your package has been received.
PayPal is currently the fastest way we make a refund. You can also use the refund as the credit for your next order.
All returns must be in good condition in the original packaging and sent to:
Consignee: ChengXiang . Hu
Warehouse Address: No 525 ZongZe Road, Yiwu city, Zhejiang, China
Post Code: 322000 TEL:86-579-85204040 13676801936
Please notify us your transport method and tracking Numbers after you shipping package
PartnerBeads Team
Partnerbeads@gmail.com
